Keeping up with cloud releases, Yammer vs. 365

A colleague Brendon Ford , and Office 365 MVP I would add, pointed me at a great resource today for keeping up with what Yammer are up to in terms of new stuff coming down the line.

http://success.yammer.com/product/releases/

This gives a reasonable amount of detail on the things they are working on and at what stage they are at.  I say reasonable because they don’t give hard dates on when things will release, but they do give some detail on what is coming.

Here are some examples that specifically relate to Office 365.

Better search integration…

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Could this be the single sign on we are all waiting for?  Maybe not, but it seems to be getting better…

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Office web app integration in Yammer for viewing documents etc…

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This is pretty cool insight into what’s coming.

The question I have is:

When are we going to get this level of visibility into the core Office 365 products? Exchange, Lync and SharePoint?

One of the big issues we face with customers in Office 365 is having zero visibility into when things change.  We are not alone, Jeremy has a good write up about some issues they have faced with APIs changed unexpectedly.

If I were at Microsoft still here is a sampling of things I would be pushing hard for:

  • Release and Update schedule.  Notes on exactly what is coming and when (per tenant).
  • Dev sandbox.  Ability to ask for a temporary test tenancy on a particular “version” of the service/product so that customers and partners can test their other systems that integrate with Office 365.
  • Postponement.  The ability to ask for a postponement of an update for up to 30 days. This would give customers/partners time to test and fix up any issues.
  • Open dialog with trusted advisors.  Microsoft was built on the back of strong partnerships.  Having a group of trusted advisors with a Bat Phone to someone who cares in engineering would go a long way. This group wouldn’t need to be big, but would be of good people who get it. People who want to help MS get better, not moan about it publically.

Some might say:

“Chris that is all great, but surely they should just get their cloud model to work and not break stuff randomly!”

Yeah that is great if you think you can reach Nirvana.  However, that is an impossible goal. Especially with something as complicated as Office 365 and all of its constituent parts.  Don’t let some chump from the valley with bubble gum SaaS product tell you otherwise 🙂

I think with some of the above changes proposed that things would get A LOT better really quickly.

-CJ

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